Cancellation by FB "The Company"

It is very rare for us to have to cancel a booking and as a company we have a great track record but we are also open to a large amount of issues that are beyond our control.

Cancellation due to reasons beyond our control a full refund of any monies or deposit paid, i.e vehicle breakdown, equipment breakdown, staff shortage. Any other reason, excluding health and safety grounds, lack of space or wrong surface type, ‚Äčare not included as these are outlined to be checked by the customer in their conformation e mail.

Cancellation by the Client

- All cancellations must be made over the phone during normal office hours.

- All cancellations will be confirmed in writing via email and this must be kept as your proof of cancellation. Cancellations cannot be taken by voice mail, text, email or any other methods.

- Any deposit or payments made are non-refundable and would be lost in the event of cancellation.

For any bookings with outstanding balances the following charges will be due. If paid in full the full value will be lost.

Orders under £200 excluding Weddings, Staffing or Staffed items.

Days Before Booking Cancellation Charge
2 + days Loss of Deposit
On day or day before 100%

Orders £200 and over or Weddings, Staffing or Staffed Items.

Days Before Booking Cancellation Charge
29 + Days Loss of Deposit
28 days or fewer 100%